Natural Blonde Ombre

For any concerns related to shipping errors, color discrepancies, friend or family dissatisfaction, quality problems, or the need for a type or color change, our customer service team is dedicated to providing a prompt and professional resolution.

Return Reasons:

• Shipping Errors: Swift resolution for any instances of incorrect type or color shipped.
• Color Discrepancies: Assistance provided in case of dissatisfaction among friends or family.
• Quality Problems: Addressing concerns related to the quality of our products.
• Type or Color Change: Facilitating smooth processes for customers wanting to change the type or color of their order.
• Customer Service: Our team is committed to ensuring a positive and tailored experience for all clients.

** Hair Extensions must be in original condition & packaging

** Return request must be submitted to admin@delush.net within 10 CALENAR DAYS of receiving Hair Extensions. NO EXCEPTIONS

In the unlikelihood  that we do not have your chioce of Hair Extensions in stock or your are not able to pick from our Hermosa Beach Location or get you rinstallatin with us.

We entrust renowned shipping providers such as FedEx, DHL, UPS, and others to ensure swift and reliable delivery, extending our service to most countries worldwide.

• Upon placing your order, please allow 1-2 business days for meticulous processing.
• The estimated timeframe for the arrival of your custom order is approximately 1-2 weeks.
• Our shipping operations run seamlessly from Monday through Saturday, with the exception of Sundays and holidays.
• Rest assured, you will be provided with a tracking number as soon as your order embarks on its journey. Please note that express shipping options and any third-party fees incurred are non-refundable.

We appreciate your patience as we work diligently to deliver a product that meets the highest standards. Thank you for choosing us as your trusted source for quality and convenience.

Please check the shipping time below for your reference.

• US -  2-3 Business days
• Canada & Mexico - 2-4 Business days
• South America - 3-4 Business days
• Europe - 2-4 Business days
• Australia - 2-4 Business days
• Middle East - 5-7 Business days
• Africa - 5-7 Business days

DeLush Signature Hair Extensions are made from 100% Human REMY hair, but to maintain their lustre, smoothness, and overall health, the same care and attention that you would give your natural hair should be given to DeLush Signature Hair Extensions as well. With proper care, you will be able to maximize your hair extensions' lifespan.

• Combing your DeLush Signature Hair Extensions gently with a wide tooth comb or a loop brush, and begin brushing from the bottom and work your way up to the top.

• Good quality mild shampoo and conditioner help the moisture be kept in your DeLush Signature Hair Extensions, so always use good quality mild hair products.

• DeLush Signature Hair Extensions can be colored. But we recommend dyeing darker, since it is difficult for the original color to fade. We highly recommend having your hairdresser dye the extensions. Coloring by yourself will take a risk of not coming out the shade you want.

• DeLush Signature Hair Extensions are 100% Remy human hair, so they can be curled and straightened. Like your natural hair, heat can damage your hair cuticles, so always use heat-protect products to keep your hair healthy and shiny.

• Store your DeLush Signature Hair Extensions in a dry place.